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Terms & Conditions

 Terms & Conditions for Consumers of Hairdirect2u

* By using our website you agree by the terms & conditions as stated below. We reserve the right to revise and update these terms and conditions without notice, therefore they should be regularly checked before making a purchase.*

Making A Purchase - You will need to create an account with us on our website before making a purchase; this enables you to store all of your shipping and billing details so you don’t have to enter them every time you place an order with us. You can browse our website by clicking on the categories on the left hand side of the website. When you click onto a product you simply choose your colour or length and click the ‘buy now’ button. This item will be added to your shopping cart ready to go through the checkout process. Once all products have been added to your cart you will be prompted to login, if you aren’t already logged in, before you make your purchase. Follow the easy online instructions throughout the checkout process to finalise your order, once your payment details have been entered and you confirm your order, your payment will instantly be processed by our acquiring bank. You should receive an instant email confirmation once your order has been placed.

Hair Products - We will not be held responsible for the way in which you use the product(s) you purchase from our website once it has left our warehouse. Hairdirect2u will not accept responsibility if any hair is put in incorrectly, cared for incorrectly or is damaged due to perming, colouring or cutting. We recommend that instructions should be read or sought before use. We recommend that "professional products" should be used by trained hair extension stylists or hair extension professionals who have been trained in the use of hair extensions. Hairdirect2u would recommend that the correct colour match of hair is purchased, some brand of human hair products state that the hair can by dyed however Hairdirect2u does not recommend any dying of hair extensions. Please note that hair and fibre colours will vary on your computer depending on your monitor resolution, please loan a colour ring or purchase a colour sample to ensure you are choosing the correct colour shade before your final purchase so the correct colour reaches you first time. Some images used on this website may be used as reference only and the product you receive may differ to what may be shown, please refer to item descriptions for an up to date specification of products.

Remittance Terms - Please note that all goods must be paid for in full before an order can be dispatched. Credit/Debit Card and Instant PayPal payments are taken instantly when an order is submitted therefore will be processed and sent out as soon as possible. PayPal Paypal EChecks may take up to 10 days to clear and we will wait until they have cleared in full before dispatching your order.

Payment & Currencies - All prices throughout our website are quoted in £ Great British Pounds Sterling. We accept most major credit & debit cards. Card Payments are processed immediately using the Royal Bank of Scotland and PayPal secure systems. NEVER send credit card details by e-mail or live chat as this is unsafe. Our online store includes a considerable level of security that is not included in e-mail. We also accept Bank Transfer on request.

Shipping And Handling - We send orders worldwide; you can choose a shipping method once you have proceeded to the checkout. We use Royal Mail and other couriers to send all of our parcels. All parcels will be sent to the address provided in the "ship to" box in the "order process", you can change this at any time by clicking on the "edit" link. You can find more detailed information about shipping options on our Shipping Pages.

Dispatch Times - As per the "DSR Act 2000" orders must be dispatched within 30 days from the date of order. We aim to dispatch orders within 1-5 working days from receiving your order. However Hairdirect2u cannot be held responsible for holidays and postal strikes. Orders are processed on a first ordered first delivered basis.

Shipping Costs - All shipping costs are determined by the weight and size of the product(s) ordered and where in the world we are shipping to, unless otherwise stated. The shipping costs are always displayed to you when you proceed to the checkout and before you enter your payment details. Please make a careful note of this as mistakes cannot be rectified afterwards. We reserve the right to increase shipping costs as per Courier annual rises.

Amendments to Orders - All amendments to orders must be done so within 1 working day of placing the order, following your confirmation email. We regret that we are unable to amend an order that has already been processed and dispatched.

Cancellations - You are entitled to cancel your order within 7 days from the date of purchase for a full refund, on the basis that your order has not yet been dispatched from our warehouse. (If you wish to cancel and you have received your order, please see "customer returns" below).

Customer Returns - Unfortunately, we do not accept returns on colour samples. However, in the event of any other unwanted product(s) you may return them unopened and unused in a resalable condition within 7 working days for an exchange, credit or a refund (if you return products that have been removed from the internal packaging, or a product that has been worn, you will be liable to pay the return postage back to you as they will not be accepted for hygiene reasons). On unwanted goods we now offer a Free Exchange, should you decide your product is not what you expected, you can return the product to us and we will send out your exchange Free of Charge by Standard Tracked delivery (UK only), should you require your exchange sooner we can upgrade to a faster shipping option but a charge will apply, if you are an international customer, a shipping charge will apply to your exchange (charges will apply if the product you are exchanging for costs more than your original order). If you require a credit to your online account this will be issued in full, for cash refund to your bank or PayPal account a 10% admin fee will be deducted from the total. You can expect your refund or replacement product(s) within approximately 7 working days after we receive your faulty or unwanted product(s). Please note you will not be entitled to a refund of the shipping costs incurred in returning the product(s) to us unless the product(s) are faulty. Before returning any product(s) to us please ensure that you sufficiently package. You are also advised to return product(s) by recorded delivery or registered post. Proof of postage will not be accepted as proof of delivery. Please remember to include your full name and address and a copy of your purchase invoice along with your reason for return.

Delays or Loss in Transit - Royal Mail and most couriers suggest waiting at least 30 days for delivery of any parcel before a claim form can be submitted for a parcel deemed as lost in transit. (This allows time for a parcel to be collected from the Royal Mail/Courier collections office if no one was home when they attempted delivery, or for the parcel to be returned back to us if it was not collected by you). In the unlikely event that your parcel is lost in transit, please contact Royal Mail directly by calling 08457 740740 or Interlink by calling 0844 824 0550. A member of their customer service team will be happy to assist you in completing their on-line claim form for your lost parcel. Unfortunately, we have no control over their investigations relating to this, however, we are able to provide you with any shipping information, including the tracking number, which can all be found in the email we send you confirming that your parcel has been dispatched. Goods sent out on Royal Mail standard delivery will be insured by Royal Mail for up to £46 only, we therefore, strongly recommend that you select Premium or Special Delivery should your order amount to more than this. We reserve the right to refuse to send out items over the maximum insured amount and instead select and charge you for the shipping method we feel is most relevant to the total value of your order.

Faulty Products - All products are fully checked & tested before dispatch, but in the unlikely event of faulty or damaged product(s) please return it to us within 30 days of receipt of the goods, according to the "DSR Act 2000" we will happily repair or send you a replacement product. If the product is not found to be faulty, we are happy to re-ship the items back to you and you may be liable to pay the postage costs, otherwise they will be destroyed after 90 days. Due to false promises to return goods to us in the past we regret that we are unable to send replacements until the faulty product has been returned to us. In the event of a fault being investigated you agree to allow us sufficient time for these tests to be undertaken, this may take up to 30 working days.

Credits/Refunds - Refunds will be issued within 7 working days of receiving your return or cancellation request. If you are issued with a credit it can be used on any purchase within 12 months of the date it was issued. After 12 months the credit will expire and will be removed from your account.

Returns By Royal Mail/Interlink - If you are not home when the courier attempts delivery they will leave you a calling card to which you must respond otherwise the package will be returned to us the sender. If you fail to get a redelivery or collect the package and it is returned to us, you will be contacted and may have to pay shipping costs for the package to be sent back out to you. You are also liable for any surcharges up to a maximum of £10 that the courier charges us to have it returned to sender.

Privacy - Your privacy is always respected and we are committed to safeguarding your privacy online. We will never disclose or pass on information about our customers to any third party. We will not send you any unsolicited Emails other than information regarding your order or any updates to the website and stock.

External Links - External Links are provided on this website as reference only and any content on the external websites are not connected to Hairdirect2u, please be advised to first seek the terms and conditions on all external linked websites before prior use.

Our Right as a Supplier - We reserve the right to change prices and information at any time and without notice throughout this website.

Product Guarantee - All products unless otherwise stated come with our 30 day guarantee where you may return faulty goods, we will happily repair or send you an exchange. This does not affect your Statutory Rights.



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